Refund, Return & Cancellation Policy
Last Updated: November 2, 2026 | Dedicated to farmer trust, biological integrity, and fair cooperative trade.
1. 30-Day Satisfaction & Return Guarantee
At Asian 3S, we stand behind the laboratory purity and microbiological potency of our agricultural formulations. We provide a thirty (30) day return policy for all unopened, factory-sealed products in their original tamper-evident biological packaging.
The 30-day window commences on the date of documented delivery by the courier service at your farm, cooperative depot, or residential address.
2. Eligibility Conditions for Return
To qualify for a full product refund, items must satisfy the following criteria:
- The item must be in its original, unopened condition with manufacturer seals, lot batch labels, and nitrogen-barrier caps intact.
- The product must have been stored under recommended temperature conditions (15°C–28°C / 59°F–82°F) away from direct sunlight, corrosive chemicals, or freezing conditions.
- The return must be initiated with proof of purchase (such as an Asian 3S order ID number, commercial invoice, or registered member telephone number).
Because Asian 3S inputs contain living microbial inoculants and certified organic botanical extracts, an opened container is subject to ambient airborne contamination, bacterial cross-inoculation, and improper chemical dilution. To protect the biosecurity of all cooperative farms, returned opened biological goods cannot be restocked.
3. Damaged, Defective, or Transit-Compromised Orders
In the rare event that your shipment arrives damaged, leaked, or structurally compromised during transit:
- Take clear photographs of the damaged shipping box, carrier shipping label, and the affected bottles or drums.
- Email our support desk at support@asian3s.com within forty-eight (48) hours of receipt with your Order ID and photos.
- No need to return damaged bottles: Upon review by our agronomy team, we will immediately dispatch a free replacement parcel via express freight at zero cost to you, or process an immediate 100% refund.
4. Order Cancellation Policy
Prior to Dispatch: You may cancel any pending order for a 100% full refund at any time before physical dispatch from our laboratory fulfillment centers. Simply email support@asian3s.com or message your community advisor.
After Dispatch: Once a carrier tracking number has been issued and parcels are in transit with airlines or freight carriers, orders cannot be recalled mid-transit. You may return the unopened parcel upon delivery under our 30-day return policy.
5. Refund Processing Timelines & Payout Rails
Once returned merchandise is received and verified at our regional depot:
- Refunds are approved and triggered within two (2) business days of warehouse receipt.
- Credit/Debit Cards (Visa, Mastercard, UnionPay, JCB): Refunds post to your issuing bank account within 3 to 7 business days depending on your financial institution.
- PayPal & Digital Wallets: Refunds reflect in your digital wallet balance within 24 hours.
- Bakong KHQR / Bank Transfers: Reflected in local bank accounts within 1 business day.
6. How to Initiate a Return or Inquire About Refunds
Our grower support desk is available Monday through Saturday to assist you:
Customer Care & Returns Department
Asian 3S Co., Ltd. • Phnom Penh Central Operations